Text messages: Office number for texting is 80 and is available during business hours. If your insurance carrier does not cover this service, you will be billed $5-$20. If medical advice, a prescription, refills for certain medications, or a referral is given via Elation Passport patient portal, it may be billed as a patient portal encounter. Messages sent via Elation Passport will be reviewed within 2 business days. If your plan does not cover telephone visits, then you may wish to schedule a video visit or in person visit for your questions.Įlation Passport: You can access your doctor via your Elation Passport *. If your insurance carrier does not cover this service, you may be billed $5-$20. We make this documentation by creating a telephone visit and submitting it to your insurance company. Phone calls: Anytime you are given medical advice, a prescription for a medication or a referral over the phone by your doctor, the insurance company requires that we document this interaction. ![]() You will receive a response to phone calls and Elation Passport messages within two business days. Phone calls without a message will not be responded to. If you call after hours, you may leave a message, but calling during business hours is preferred. Please understand that your doctor will not be available during times she is seeing other patients or after hours. You can now use a single email to sign in to multiple Passport accounts! You can take the following steps if you would like to use a single email to sign in to multiple Passport accounts for different doctors you are seeing or different relatives you are caring for.At Healing Tides Primary Care, we have made it easy to connect with your doctor and we wish to establish a clear policy regarding patient-physician communication. We are constantly evaluating our security protocols and regularly add additional measures to ensure the data stored in Elation Health is secure and protected. We also use very strict requirements for the passwords that all Elation users are required to adhere to. We use the same security protocols (256-bit SSL/TLS to encrypt the traffic flowing from our servers to your doctors office and AES-256 to encrypt the data on our servers) that your bank and other high-security online sites use to ensure that your medical information is never visible to unauthorized people. ![]() We act on behalf of your medical provider to store their patients’ confidential health data and, through your medical provider, are legally bound to comply with the laws and regulations set by the US Department of Health and Human Services and the US Congress in maintaining health data confidential. Only your medical provider or persons your medical provider gives access to to help facilitate your care will be able to access your confidential health data. Your information will not be shared with any third party. Encryption, password protection, the ability to track every viewer and other safeguards protect against unauthorized use of the exchange. More details: Elation Passport uses role-based security with the most advanced information safeguards available. Simply put: Yes, we take security very seriously and as a government-certified electronic medical record system, we have put in place bank-grade security protocols and infrastructure to protect your health data and keep it confidential.
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